Michelle Dede Mensah
Administrative Attaché
Michelle brings 20 years of diverse experience across administration, customer service, digital marketing, human resources, and business operations. Her career is defined by efficiency, leadership, and strategic growth, having successfully managed multi-functional teams across industries while driving operational excellence. She specializes in streamlining processes, optimizing performance, and enhancing business structures to achieve sustainable success.
As the Founder of Virtual Michelle, she has revolutionized administrative support for freelancers and small businesses, building a strong retainer client base across Ghana and the USA. At the Law and Development Group, she has led operational and project management initiatives for five subsidiaries, implemented technology-driven systems to boost efficiency, and contributed to business expansion, including the launch of a fleet of oil haulage tankers generating GHS 1M in revenue.
Michelle’s expertise lies in business growth and operational strategy, successfully rebranding and scaling Virtual Michelle while ensuring long-term client retention and revenue stability. She has spearheaded project and performance management initiatives, establishing KPI-driven assessment frameworks and a Group-wide Gantt Chart tracking system to enhance efficiency. Her financial and investment oversight includes managing multi-million-cedi investments, procurement strategies, and financial reporting to drive business sustainability.
Her contributions to digital transformation have been pivotal, leading system upgrades from manual to digital solutions, including electronic invoicing, corporate email integration, and financial databases. She has also played a crucial role in people and leadership development, crafting HR policies, mentoring cross-functional teams, and facilitating staff rotations for seamless operational continuity. Additionally, her expertise in brand and customer experience excellence was demonstrated at Audi City Mayfair, where she was instrumental in VIP engagement and sales strategy, strengthening brand loyalty among global clientele.
Driven by a passion for continuous improvement, innovation, and impact, Michelle thrives in high-pressure environments, leading change and delivering measurable results.
